Solving Login Problems: IP Blocking | WS.WebTV Documentation | WebTV Solutions

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Why does an IP get blocked?

Since WS.WebTV 1.8.5 a "brute force attack" (BFA) login protection was included. If, from the same IP address, there have been several failed login attempts then the WebTV will temporarily block the IP (not the account) according to what is specified in Configuration > Settings > Users / BFA Login Protection.
A login attempt fails because of the following reasons:
1. Wrong username and/or password.
2. The credentials (username/password) are correct but correspond to an User which is already logged in.
Other causes are detailed in the following document: Login Problems (Causes)

Remember: In order to set the IP blocking options of the brute force attack login protection, do it from Configuration > Settings > Users / BFA Login Protection.

IP Unblocking methods

1. Wait and try again...

When an IP gets blocked, the user from that IP will need to wait for the time specified in the option "Unblock/reset time (minutes)" before the system allows it to try again. Therefore, this is the first available method: wait some minutes an try again.

2. Through the IP unblocking utility

1 - Download and unzip the following file: unblock_ip.zip
2 - Upload the file unblock_ip.php to the server, into the WebTV root (where the index.php is located).
3 - Execute it from a Web Browser address bar: <WEBTV_URL>/unblock_ip.php
    - Enter your IP in the text field (for your convenience, the utility will display your IP)
    - Click Submit
4 - Done...
5 - Delete the script from your server.
If, in a future, your IP gets blocked again, repeat the steps above.

3. Remove the IP directly from the blocked IP table of the database

All blocked IPs are stored in the users_failed_login_ip_block table of the database, you can use a database management application like phpMyAdmin to remove the corresponding entry in the database.