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Store > Order Management
Managing Orders
Description:
Step-by-step instructions on how to sell access to Clips and Channels.Requirements of this tutorial:
• WS.WebTV Professional 1.4x.• Your WebTV must have the Store and Advanced User Management extensions enabled.
Notes:
• Version used for the screen captures: WS.WebTV Professional 1.4.0.0 (all extensions enabled). Some options/features might be different, respect your WebTV, depending on the installed version and extensions you have purchased.• The interface may be slightly different depending on the Web browser and operating system.
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The Order List
Store > Orders
In the Order list it is worth noting the following:
A) To search an Order by ID, Number or User Alias.
B) To View/Edit an Order.
C) To view an Order receipt (only available for processed Orders).
NOTE: By default, Orders cannot be deleted (although unprocessed Orders can be cancelled). This is to maintain integrity as well as the full Order sequence for your accountability and records.
In case that, for any reason, you want to enable the delete feature, contact us (but we do not recommend it).
Viewing/Editing an Order
Store > Orders > Edit
Overview
In the Overview tab you will find general information about an Order:
• Buyer: The User that placed the Order.
• Date: The date and time when the order was placed.
• Status: The status of the Order (Current, Cancelled, Processed).
• Payment Status: The payment status (Pending, Cancelled, Paid).
• Payment Method: The payment method selected by the buyer.
• Admin Notes: This is for your reference. This text will not be displayed to the buyer.
Processed vs Current Orders
The following are the differences between Processed and Current Orders interface:
• Invoice: You can only upload an invoice for processed Orders.
• Process Order & Cancel Order buttons: These buttons are only available for current Orders.
NOTE: In order to use the "Process Order" option, the "Total Payment Due" must be 0; if there is payment due, you will need to add a payment transaction for the corresponding amount (see Transactions tab below).
• Item list: You can only delete an item, or modify quantities on current Orders.
Processed Order Interface
Current Order Interface
Transactions
In the Transactions tab you will find the payment transactions for the Order.
Processed vs Current Orders
The following are the differences between Processed and Current Orders interface:
• New Payment Transaction: You can only add/delete payment transactions on current Orders.
NOTE: All payment transactions registered by a payment gateway (like PayPal) will display the gateway transaction ID as the transaction description.
Processed Order Interface
Current Order Interface
Logs
In the Logs tab you will find all the activity registered for the Order (status changes, processing, payment gateway messages, etc.):
